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Has virgin broadband been taken over by city fibre?

CDLH
Tuning in

I have just had a person knock on my door from city fibre asking who is my provider then saying I need a new router and a box fitted outside because virgin has been taken over by them and my equipment needs to be changed. I am really not sure if he was being honest with me. He wanted to make an appointment for installation and I told him no he got a bit rude and said ‘ all I am trying to do is save you money and virgin won’t exist next year because of the take over.’ My husband recently passed away and I don’t understand very much about technology and worry I will be scammed. I have only just signed into an 18 month contract with virgin as I had to switch the account from my husband into my name. Am I right to be cautious? and is he being truthful. He said he is coming back tomorrow. 

5 REPLIES 5

Cardiffman282
Problem sorter

A couple of days ago VM was being taken over by BRSK. I can't keep up https://community.virginmedia.com/t5/Tech-Chatter/BRSK-Doorstep-Rep-informed-me-Virgin-are-quot-Shut...

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fizz
Fibre optic

It sounds a bit scammy to me to be honest and a rouse to get you to switch internet providers. I am glad you did not do anything rash. If he comes back just shut the door on him or do not answer the door at all. If you do have to answer the door politely ask him for his card and then get rid of him. Phone City Fibre up and complain about their sales man (unless you have his details already that is from the first visit). I have had BRSK salesmen coming round as they had just installed in our area.. believe me I have asked some unbelivelbly stupid questions and they just lie every time to get people to buy.

 

My Broadband Ping - Virgin New Modem Mode

Tudor
Very Insightful Person
Very Insightful Person

Salesmen will say anything to get you to sign up for their product. One sure fire way I have found to get rid of them is to get my phone out, put it to record the conversation, then ask the salesman to repeat his spiel. They soon give up and go away.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

nodrogd
Very Insightful Person
Very Insightful Person

Total rubbish!
Last year VM were actually looking at taking over City Fibre.

https://www.ispreview.co.uk/index.php/2023/03/virgin-media-o2-uk-ponder-3bn-acquisition-of-rival-cit... 

In the end they partnered with Nexfibre in order to expand their network beyond their existing cable infrastructure.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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fizz
Fibre optic

I think Sky are buying city Fibre??

My Broadband Ping - Virgin New Modem Mode