Before I mention the HUB 4 I wish to mention the HUB 3
The HUB 3 was absolutely perfect, could even walk down the road and still be connected, was never any problems. Then one day Virgin decides I need to upgrade to the HUB 4.
What an absolute nightmare ever since day one.
1/ The HUB 4 has an intermittent in and out issue that has never been resolved, even with a visit of an engineer many months ago.
2/ The range is terrible, have had to have 2 Virgin Pod extenders and still have issues.
3/ After configuring 5Ghtz and applying changes all seems well. But soon after the HUB 4 defaults it's own preferred setting.
4/ My devices using the WiFi now state Weak Security. They say I should configure the HUB 4 to use WPA2 (AES) or WPA3 security type. The HUB 4 I have installed doesn't have those options at all.
Multiple phone calls and stress over many months or even years now since I had the Hub 4 installed. Most of the Indians who you contact have absolutely no idea and don't listen properly to explanations. That's assuming you can understand a word of what they're saying.
After one recent conversation the Indian lady has organised a new HUB 4 to be sent out. I asked her if I would be able to configure WPA2 (AES) or WPA3 security type. She assured me it definitely would although I have some serious doubts.
I really want to go back to the Hub 3 so was wondering if this was possible?
