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Google wifi setup with hub5

Joining in

Good evening, 

I've had the router installed today after leaving sky and I am having problems migrating my Google wifi over.

I've attempted numerous times putting the router into modem mode the green light is displayed and after rebooting the Google wifi unit keeps saying it cannot access the Internet. 


I've tried all the common issues on other threads, is there something obvious I'm missing? 


Many thanks 


Very Insightful Person
Very Insightful Person

You must follow a specific sequence, details below:

How to put a VM hub into modem mode:

1) Access your hub on, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on

Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

Note2: If you have a Hub4 and your own router is NOT then it’s possible that you can still access the VM hub on

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thankyou for taking the time to reply. 

I found this response on another thread and followed it exactly, do you know if when you put it into the modem mode it should give a success message? The green light comes on but on the screen the animation still spins regardless of how long left for? 

Many thanks 

Hi @Tomrich1985 👋.

Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are having with the Hub and modem mode. Can I ask, have you been able to resolve this since your post or are you in need of further assistance?

Please let us know. 



Unfortunately not, I've tried repeating the steps above without success. 

If I use the hub as normal (not in modem mode) it works but the speeds are extremely slow in comparison to how it should be. 

Thank you for that information Tomrich1985. Can you confirm what speeds you are getting on both a Wired & Wireless connection with just using our hub in normal mode?


Alessandro Volta

@Martin_N wrote:

...using our hub in normal mode?

That will be modem mode then😁 

Normal to one person is not the same to another