Forum Discussion

Cburro2's avatar
Cburro2
Just joined
27 days ago

Gig1 Fibre Broadband AC/Dc Adapter

Good evening all one off my animals have managed to eat the AC/DC cable and now do not have no internet and need a replacement soon as possible how can I get this done quickly please I have attached the photo of the plug/AC/DC I need 

thanks 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    27 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • roy247's avatar
    roy247
    Superstar
    27 days ago

    I would definitely give Virgin a call if you have the fibre Hub 5x so you can get an engineer with the correct parts that you need without seeing your pictures, (now cleared yet), it might cost you a £25 call out as it's not a Virgin fault. If the call centre just send something out it might well be wrong, or wait for one of the forum team to respond which might be 2 to 3 days. How soon do you want it fixing.

     

  • Beth_G's avatar
    Beth_G
    Forum Team
    24 days ago

    Hi Cburro2

    Thanks for your post, welcome to the Community Forums

    I'll be happy to help in getting a replacement AC adapter sent out to you.

    I've dropped you a private message so I can take your details

    Thanks

    Beth