Frequent Drop Outs on Ethernet and Wireless since last month

[toplad39]

Hi there

My 1gig connection is usually very good but for the last few weeks i have been drop outs on ethernet and wireless across all devices.

Tried rebooting the hub 5 on many occasions but to no avail. Do i need to post my power levels?

Thank you

[toplad39]

[toplad39]

This has been sorted now! Had to remove my Hive Network Cable from port 4 and do a hard reset of router. Apparently the 2.5g is the issue as i have been reading about lately.

[toplad39]

Well looks like it was only temporary. The intermittent drop outs are back again. Can someone please look into this for me? My tests are showing a fault when i run them. Thank you

[Carley_S]

Hi @toplad39 

Welcome back to the community forums 

Sorry to hear you're having issues with your services at this time. 

We can see on the systems that you've already been in touch with the team and an engineer has attended. Please do let us know if you're still having issues after the appointment and we can look into this further for you if needed. 

[toplad39]

Hi Carley

The engineer identified the issues and swapped out the hub and did something to the cable outside. It was fine Friday and Saturday but the issue has started again with the drop outs on Ethernet and WiFi. This is causing us big problems with working from home. Could someone please run some further tests? Thank you 

[Steven_L]

Thanks for coming back to us toplad39 and sorry that the issues have returned, there is another issue with your downstream power levels being too high, so will need another engineer visit.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[toplad39]

Hi Steven

I have replied via PM. 

Regards

[Steven_L]

Thanks toplad39, thats now booked in for you at the agreed upon time. If you get a chance after the visit, please let us know how it goes.

Kind Regards,

Steven_L