Forum Discussion

bobgodbold's avatar
bobgodbold
On our wavelength
11 months ago

Free upgrade from H3 to H4. H4 didn't turn up as promised

I received an email from VM offering me a free upgrade of my H3 hub to H4. I duly applied and picked a delivery date of the 13th of May. My confirmation email said it would be delivered between 07:...
support
IPFreely's avatar
IPFreely
Fibre optic
11 months ago

It's not an odd offer really. It's seeding more 3.1 devices into the network so that spectrum can be moved from 3.0 to 3.1. More efficient, allows higher tiers, will be needed for a 2200/220 tier. 

bobgodbold's avatar
bobgodbold
On our wavelength
11 months ago

Does anybody know if VM monitor this forum?
Is there a support team I could tag in?
Any help appreciated.

  • David_Bn's avatar
    David_Bn
    Forum Team
    11 months ago

    Thanks for reaching out to us bobgodbold, and welcome back to our Community Forums!

    Sorry to hear of the Hub not being issued to you - usually our Hub 4 or Hub 5 would only be issued to accommodate our 1GB download speeds.

    Happy to look into this with you, with the requirement of sending the received E-Mail over to us.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks

    David_Bn