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Flashing red light

Joining in

 No broadband since 3pm today rooter flashing red have reset and turned power off nothing works 


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Ratty-23 

Welcome back to the community forums 

Sorry to hear you were having issues with your services on Monday. We can see on the systems at our side that there was an issue in the area identified and this looks to be fully resolved as of Tuesday evening. 

Please do let us know if you're still having any further issues at this time and we can assist further should you need. 

Here to help 🙂
Virgin Media Forums Agent