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Flashing red light hub 5x

Nefariousant
Joining in

No internet access and no faults in local area dealing with customer service seems to be looping me in a circle. 

3 REPLIES 3

Cardiffman282
Problem sorter

See https://www.virginmedia.com/help/how-to/broadband/hub-lights/red-flashing-light-hub-5 

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Thanks tried all that and still a flashing red light 

Hi @Nefariousant 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having red light issues on your Hub, we would need to bring you in for a private message so that we can look into this. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina