I am now on my 3rd re-book for an install of broadband. A process that has taken 6 weeks so far to get resolved. I live on the second floor of a block and have had constant issues trying to get this installed. Whoever is being contracted to do exterior work is not doing their job correctly.
First install – October 7th
October 7th was due to be our first install after I received a message on the 5th of October to say the external work had been done. Only to be told on the 7th by the technician that arrived to do the install that no external work had been done. This was then rebooked for 3 weeks later.
Second install – October 24th
Once again I received a text on the 20th of October to say that external work had been completed only to be told on the install day again that it could not be completed due to no external work being done and that a face plate would need to be fitted before the install as well. Something that got rescheduled for the same week but never happened. Then once again rebooked for 3 weeks later
Third install – November 14th
I received a message yesterday to say that the face plate has been installed. However I find this hard to believe at the moment as I was told I needed to be in for this appointment but no one has knocked or contacted me at the flat, and with the track record from the previous 2 "installs" I will frankly be unsurprised if I find out next tuesday that no work has been done once again.
Should this happen again I will be cancelling my contract and take my business elsewhere as this is unacceptable. I have had to take multiple days off work to be here for appointments for nothing to be done. This is now over a month without internet and to make things worse I have already been charged for 2 months for the O2 part of the contract as well which makes all of this worse because I have no internet but a phone sim.
