Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

External Cover for Virgin WIFI Box blown away

James19781
Joining in

on ‎22-01-2024 11:07

My external brown box cover blew away in the last storm and now wiring is exposed to the elements. How do I get a new one? I have tried calling for 40 mins plus, but the automated system does not allow you to report this kind of fault or indeed speak to a human being. My neighbour has the same issue btw , might as well bring two.

0 Kudos
3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎22-01-2024 15:48

Post up a photo and a VM person will sort it for you when they get here in a day or so


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎24-01-2024 17:08

Hi James19781 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear your external omnibox has been damaged, and blown away . As mentioned by jbrennand, can you please post a photo, so we can check this and then book a Technician to come and take a look into repairing it.
Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


0 Kudos

mrdream169uk
Joining in
In response to Reece_MH

on ‎24-01-2024 19:15

A engineer for a plastic cover and a screw to hold it on the bottom OMG you do know how to waste money 

0 Kudos
Top