Dropouts, poor internet, poor wifi

[WifiPete]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879beba52cf-31-12-2024"><img alt="My Broadband Ping - first graph" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879beba52cf-31-12-2024.png" /></a>

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879be...

Does this latency graph look right. Anything I can do to improve it. Internet is very inconsistent. I was considering purchasing a router for better wifi but if the root cause is the actual signal I dont think it will improve matters.

[WifiPete]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	8	40	256 qam	1
2	146750000	8.4	40	256 qam	2
3	154750000	8.1	38	256 qam	3
4	162750000	7.6	38	256 qam	4
5	170750000	7.4	40	256 qam	5
6	178750000	7.1	38	256 qam	6
7	186750000	7.1	38	256 qam	7
8	194750000	6.6	38	256 qam	8
9	202750000	6.3	38	256 qam	9
10	338750000	5.6	38	256 qam	26
11	346750000	6	38	256 qam	27
12	354750000	6.1	38	256 qam	28
13	362750000	6.3	38	256 qam	29
14	370750000	5.9	38	256 qam	30
15	378750000	6	38	256 qam	31
16	386750000	6.1	38	256 qam	32
17	394750000	6.3	38	256 qam	33
18	402750000	5.9	38	256 qam	34
19	410750000	5.4	38	256 qam	35
20	418750000	5.4	38	256 qam	36
21	522750000	4.6	38	256 qam	38
22	530750000	4	37	256 qam	39
23	538750000	4	37	256 qam	40
24	546750000	3.7	37	256 qam	41

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	298	0
2	Locked	40.3	89	0
3	Locked	38.9	73	0
4	Locked	38.6	64	0
5	Locked	40.3	61	0
6	Locked	38.9	52	0
7	Locked	38.9	47	0
8	Locked	38.6	125	0
9	Locked	38.9	125	0
10	Locked	38.6	504	0
11	Locked	38.6	289	0
12	Locked	38.9	261	0
13	Locked	38.9	252	0
14	Locked	38.6	300	0
15	Locked	38.6	268	0
16	Locked	38.9	146	0
17	Locked	38.9	137	0
18	Locked	38.9	213	0
19	Locked	38.6	322	0
20	Locked	38.6	218	0
21	Locked	38.6	292	0
22	Locked	37.6	491	0
23	Locked	37.6	529	0
24	Locked	37.6	581	0

[WifiPete]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	38.8	5120	64 qam	10
2	36600000	39.5	5120	64 qam	9
3	23599981	37.8	5120	64 qam	11
4	43100074	40.3	5120	64 qam	8
5	49600000	40.8	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	9	0
4	ATDMA	0	0	4	0
5	ATDMA	0	0	3	0

[WifiPete]

Time Priority Description

30/12/2024 13:37:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2024 12:41:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2024 12:11:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2024 06:51:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2024 06:19:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2024 05:08:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2024 17:25:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2024 10:11:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2024 18:19:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2024 08:22:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2024 15:35:7	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2024 06:19:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2024 20:08:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2024 00:49:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2024 18:19:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2024 17:46:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2024 03:43:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2024 06:19:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2024 04:33:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2024 22:11:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[WifiPete]

Image link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a8981ceb8b956c96790a8d3e40cc0c8d51... 

[legacy1]

Some T3 which might mean noise the spikes might be caused by you downloading or uploading or bursts of the area hitting the upstream hard at the same time or VM doing their tests.     

[Robert_P]

Hello WifiPete

Sorry to hear of the connection issues experienced, we appreciate you taking the time to raise this via the forums.

We've taken a look at the connection and equipment and to the Hub the download is averaging 137Mbps and upload is 21Mbps, there have been no disconnections over the last week but when looking at the power levels some do seem a little out which may be causing the issues.

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.