Dodgy Hub 5 Need Replacement

[hondola]

Hi there,

We have a Virgin media Hub 5 and have done for a couple of years, however its developed a fault.

If we are doing some light dusting around it, or it gets moved slightly, it cuts out and we lose WiFi in the whole house on all devices. 

Its a bit concerning, and having rang the helpline the operator was unwilling to help, not for the first time.

Could I please get someone form Virgin to respond and potentially message about scheduling a replacement router/Hub 5? Its important for my son as he works from home, and this could cause him to miss deadlines.

Thanks.

[Gareth_L]

Hello hondola.

Thanks for getting back to us.

I think the best course of action now would be to arrange for the hub to be swapped👍

If you don't mind, I will need to send you a private message to pass security first.
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L