Do my connection stats look off?

[Koda]

Hi, 

Sorry for the post that's now very long after copying over the router stats. I'm not sure exactly what people need to be looking at to see if the connection looks out of spec or indicating a fault. I Had an engineer yesterday afternoon to replace a faulty router that was overheating. I was told there were some upstream issues but because it was only showing for me and not my neighbours it must have been a faulty hub so assured me this replacement would fix everything.

The problem is that my connection somehow feels even less responsive. Web pages just don't load every so often. I am regularly getting the warning "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value" followed by "US profile assignment change" Which seems to coincide with my connection falling unresponsive. Does anyone know what these warnings actually mean and if they do suggest something is still wrong? Additionally, the 3.1 Downstream channels have MILLIONS of errors and a good few thousand uncorrectable ones - All after just 19 Hours of uptime.

Is there anyone with a better understanding of cable broadband technology who can take a look and see if anything looks obviously wrong please? Any clues as to what's up would be greatly appreciated.

Thanks!

Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	32	5
DOCSIS 3.1 channels	1	1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.5	42	QAM 256	25
2	139000000	7.2	41	QAM 256	1
3	147000000	7.1	41	QAM 256	2
4	155000000	7.1	41	QAM 256	3
5	163000000	7.1	41	QAM 256	4
6	171000000	7	41	QAM 256	5
7	179000000	6.7	41	QAM 256	6
8	187000000	7.1	41	QAM 256	7
9	195000000	7.7	41	QAM 256	8
10	203000000	7.8	41	QAM 256	9
11	211000000	8.1	41	QAM 256	10
12	219000000	8.2	41	QAM 256	11
13	227000000	7.9	41	QAM 256	12
14	235000000	7.8	41	QAM 256	13
15	243000000	7.9	41	QAM 256	14
16	251000000	7.7	41	QAM 256	15
17	259000000	7.7	42	QAM 256	16
18	267000000	7.8	42	QAM 256	17
19	275000000	7.9	42	QAM 256	18
20	283000000	8	42	QAM 256	19
21	291000000	8.2	42	QAM 256	20
22	299000000	8.2	42	QAM 256	21
23	307000000	8.2	42	QAM 256	22
24	315000000	7.9	42	QAM 256	23
25	323000000	7.7	42	QAM 256	24
26	339000000	7.4	42	QAM 256	26
27	347000000	7.3	42	QAM 256	27
28	355000000	7.3	42	QAM 256	28
29	363000000	7.6	42	QAM 256	29
30	371000000	7.6	42	QAM 256	30
31	379000000	7.5	42	QAM 256	31
32	387000000	7.4	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	4	0
2	Locked	41	3	0
3	Locked	41	4	0
4	Locked	41	4	0
5	Locked	41	3	0
6	Locked	41	3	0
7	Locked	41	3	0
8	Locked	41	3	0
9	Locked	41	1	0
10	Locked	41	3	0
11	Locked	41	1	0
12	Locked	41	3	0
13	Locked	41	2	0
14	Locked	41	4	0
15	Locked	41	2	0
16	Locked	41	3	0
17	Locked	42	3	0
18	Locked	42	2	0
19	Locked	42	5	0
20	Locked	42	3	0
21	Locked	42	4	0
22	Locked	42	4	0
23	Locked	42	2	0
24	Locked	42	3	0
25	Locked	42	3	0
26	Locked	42	4	0
27	Locked	42	5	0
28	Locked	42	2	0
29	Locked	42	5	0
30	Locked	42	7	0
31	Locked	42	6	0
32	Locked	42	2	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

6.7

507028248

6960

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	40.8	5120	QAM 64	1
1	43100000	40.8	5120	QAM 64	2
2	36600000	40.3	5120	QAM 64	3
3	30100000	40.3	5120	QAM 64	4
4	23600000	40.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

34.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0