Disconnection and Bill

[Mills88]

i have email confirmation that my services would be disconnected on the 10th August 2024. However I'm being billed until 3rd September 2024. I rang you and you confirmed my bill would update and reflect the disconnection of 10th August 2024, this has not happened and my bill stands at 142.91. 

I can't make a complaint and I'm not calling again as this is the 3rd time I would have to do so.

 

[Mills88]

Please ignore that I've put a line through the text, not sure how that happened.

 

[Kath_F]

Hi Mills88, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there's been some issues with your billing after leaving Virgin Media. During the 30 day disconnection period, your billing will continue as normal and as we bill in advance, you may notice charges for beyond your disconnection date. Once your services have been disconnected you will receive a final bill a few days later and this will have a credit on for any time you've been billed passed your disconnection date.

So we can check things for you on this end, I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,