Disconnection and Bill

Hi Mills88, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there's been some issues with your billing after leaving Virgin Media. During the 30 day disconnection period, your billing will continue as normal and as we bill in advance, you may notice charges for beyond your disconnection date. Once your services have been disconnected you will receive a final bill a few days later and this will have a credit on for any time you've been billed passed your disconnection date.

So we can check things for you on this end, I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,