Delivery

[yasserchatta]

My hub is not working as it should. I was guaranteed that my new hub 5 would arrive today but as expected nothing. 

getting really fed up of virgin now and thinking of going to EE fibre. 

[carl_pearce]

Do it, you won't regret it.

[Client62]

The key word is 'thinking' every ISP alive reads of hears that one word
and knows the customer's inertia is about the same as for the Queen Mary.

[Carley_S]

Hi @yasserchatta 

Welcome back to the community forums 

Sorry to hear your Hub 5 delivery has not arrived when arranged. We're aware of delays with deliveries at this time. I can assure you the teams are working to have this resolved and deliveries out and received as soon as possible. Our apologies again for any inconvenience this may be causing. 

[yasserchatta]

It getting embarrassing now. It has now been 10 days since it was due and still nothing. 

[jbrennand]

See my reply in this thread...

https://community.virginmedia.com/t5/Networking-and-WiFi/Contact-and-timescales-for-replacement-rout...