Damaged Coax cable

[samt2985]

Hello

I believe the coax cable which runs from the street to the house has become damaged and is causing disruption to my services. Is there anyway I can book an engineer visit online without having to sit on the phone for hours? Any advice welcome! 

[jpeg1]

VM won't send anyone unless there is actual evidence of a problem. Post here the Hub data that indicates a cable fault. 

[Megan_L]

Hi Samt2985,

Thanks for your post and welcome to our Community Forums!

Sorry you feel you're getting some issues with your connection due to a faulty cable.

As Jpeg1 mentioned, a faulty cable is a really specific problem and we wouldn't send an engineer out for this unless we had evidence to show it was needed. 

Could you tell us a little more about what's made you think it's the street cable please? 

Maybe answering the below questions may help too, are you experiencing -

• Slow speeds over a wired connection? (Wired means Ethernet Cable connection. Please perform a wired Speed Test from a laptop/PC and post the results for us 🙂)
• Disconnections over WIFI & wired connections? (Set up a BQM Monitor and let it run for 24 hours, then post the results here)
• Lights on the Hub indicating a problem? (Here's a link that helps explain What The Lights Mean on our Hubs)
• Has there been any construction on the road/pavement since the issue started? 
• Have you/your family/neighbour been gardening? Sometimes you can accidentally damage the buried cable whilst digging.

Any further information you can think of will be really helpful too!

Thanks,

Meg