Forum Discussion

kasio's avatar
kasio
Joining in
2 years ago

Continued internet outage

I have two issues that need resolving; my internet stops working approximately 12 to 12:30 pm everyday. There is no connection and as I work from home this is becoming a major issue. Second issue is...
Arissa_H's avatar
Arissa_H
Icon for Forum Team rankForum Team
2 years ago

Thanks for coming back to us Kasio 😊.

I can see you was in private chat with Matthew. 

Have you managed to get this sorted by the engineer visit? 

kasio's avatar
kasio
Joining in
2 years ago

Hello Arissa, yes many thanks the engineer replaced my hub/router because mine was 9 years old and needed updating! Everything is working fine now thank you to everyone involved in resolving my issues 

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi kasio 👋

    Thanks for the update on this. I'm glad to hear that the Technician was able to get things replaced and resolved for you 😊 If you do need anything else, or have any other issues, feel free to make a post in the relevant section and one of our Team/Community will be more than happy to help out.

    Cheers,