Constant red light on Hub 3 - replacement needed

[Sean_P]

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space.

There is a a drop out in wifi connection on all devices off and on throughout the day.

Elsewhere in the forum I can see a replacement hub is needed..... is there someone here who can arrange that for me rather than having to jump through all the hoops!?

Thanks

[Matthew_ML]

Hey Sean_P, thank you for reaching out and I am so sorry to hear about this.

I am going to send you a DM but in the meanwhile please do try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 

[Sean_P]

Thank you for this but all of the above has been tried

[Matthew_ML]

I can see we've already sorted this within in a private message.

Keep us updated 🙂 

[Sean_P]

Yes, all sorted. An engineer came round to replace the box

For others who may see this post, apparently they can't just send a new box now as a previous post mentioned, an engineer has to deliver it.

[Gareth_L]

Hello Sean_P.

Thanks for your update. 

Glad to hear everything is working perfectly after the hub was swapped.

Should you need anything else at all? you know where we are.

Gareth_L