Hi. I’m hoping someone can help me as I’m starting to pull my hair out over this! I joined Virgin in August 2023 and had a Hub 3 with no issues. About 4 weeks ago the green arrows flashed and the internet was cutting out intermittently though the devices said there were connected. Sometimes the connection would reconnect and other times a reboot was needed. After a week an engineer came out and replaced with a Hub 4 and also replaced all indoor and outdoor cables. Still the same issue. It would drop, sometimes reconnect (sometimes after 5 minutes or sometimes after an hour so no obvious pattern). Finally he came back and replaced with a Hub 5, checked everything again and it’s still happening! After calling Virgin they have said there’s nothing else that they can do. My question is whether this is a more systemic issue, and even if I went with any provider would I still have the same issue? I’m not that tech savvy but if they have done all they can (supposedly) what else could it be? Given the service was fine for almost a year it does seem like something is going on but I really don’t know why.
