Connection Drops - Hub 5

[pwater1]

Hi All

I have had VM for a while but have recently changed to using it as my main connection. I had my hub4 swapped for a 5 and since I have set it all live I have been seeing connection drops at least a few times a week, usually few times a day. It only drops for maybe 1m, but is enough to cause an issue.

I had an engineer out who said everything was fine, but my bqm shows the drops, doesn’t seem to matter if I have the hub in router or modem mode. The drops coincide with:

Started Unicast Maintenance Ranging - No Response received - T3 time-out;

Cabling looks fine, have attached the usual info below, would appreciate any feedback as I don’t seem to be getting anywhere with support.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d8fdca7bb54bcf8f9280ce629c6506f5ae1cb8c-04-06-2024

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.9	42	QAM 256	25
2	139000000	7.2	43	QAM 256	1
3	147000000	7	43	QAM 256	2
4	155000000	6.7	43	QAM 256	3
5	163000000	6.3	43	QAM 256	4
6	171000000	6.1	43	QAM 256	5
7	179000000	6.1	43	QAM 256	6
8	187000000	5.9	43	QAM 256	7
9	195000000	6	43	QAM 256	8
10	203000000	5.7	43	QAM 256	9
11	211000000	5.6	43	QAM 256	10
12	219000000	5.4	42	QAM 256	11
13	227000000	5.1	42	QAM 256	12
14	235000000	4.8	42	QAM 256	13
15	243000000	4.5	42	QAM 256	14
16	251000000	4.4	42	QAM 256	15
17	259000000	4.4	42	QAM 256	16
18	267000000	4.3	42	QAM 256	17
19	275000000	4.2	42	QAM 256	18
20	283000000	4.1	42	QAM 256	19
21	291000000	4.1	42	QAM 256	20
22	299000000	3.9	42	QAM 256	21
23	307000000	3.8	42	QAM 256	22
24	315000000	3.6	42	QAM 256	23
25	323000000	3.4	42	QAM 256	24
26	339000000	2.9	42	QAM 256	26
27	347000000	2.8	42	QAM 256	27
28	355000000	2.6	42	QAM 256	28
29	363000000	2.4	42	QAM 256	29
30	371000000	2.3	42	QAM 256	30
31	379000000	2.4	42	QAM 256	31
32	387000000	2.4	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	3	15
2	Locked	43	1	7
3	Locked	43	1	7
4	Locked	43	1	7
5	Locked	43	1	7
6	Locked	43	1	8
7	Locked	43	1	8
8	Locked	43	1	9
9	Locked	43	0	0
10	Locked	43	4	39
11	Locked	43	8	36
12	Locked	42	3	38
13	Locked	42	4	37
14	Locked	42	8	33
15	Locked	42	5	33
16	Locked	42	6	35
17	Locked	42	5	33
18	Locked	42	3	31
19	Locked	42	5	26
20	Locked	42	4	25
21	Locked	42	5	21
22	Locked	42	4	22
23	Locked	42	5	17
24	Locked	42	6	14
25	Locked	42	3	16
26	Locked	42	2	15
27	Locked	42	1	15
28	Locked	42	1	14
29	Locked	42	3	13
30	Locked	42	1	15
31	Locked	42	1	15
32	Locked	42	1	14

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

1.8

32757745

91

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47	5120	QAM 64	1
1	43100000	46.5	5120	QAM 64	2
2	36600000	46.5	5120	QAM 64	3
3	30100000	46	5120	QAM 64	4
4	23600000	44.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	2	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

41.0

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts

6

OFDMA

200

74000000

0

[MOD EDIT: Subject title changed for clarity]

[Ashleigh_C]

Hi there @pwater1 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your connection, is the Hub currently in modem mode? If so can you change this to router mode so we can run full checks.