on 08-04-2024 20:15
I have received a beta version of the new Octopus Energy mini hub. The guidance suggests that it should be connected to a WiFi of 2.4ghz not 5ghz. I have no idea what my Virgin WiFi hub is, 2.4 or 5ghz. I certainly wouldn't want to attempt to connect the hub without an investigation in case it is 5ghz and I mess up my WiFi completely by doing this. I value my WiFi too much and will stick with the original IDH monitor if there is any risk i may regret making this move and connecting and causing massive problems down the line.
Any help on this would be appreciated.
Answered! Go to Answer
08-04-2024 21:52 - edited 08-04-2024 21:52
Your VM Hub will certainly be working on 2.4GHz, unless you have deliberately turned it off. If you try to connect the new device without touching the Hub you can't cause any other problems. Come back here if it doesn't work.
08-04-2024 21:52 - edited 08-04-2024 21:52
Your VM Hub will certainly be working on 2.4GHz, unless you have deliberately turned it off. If you try to connect the new device without touching the Hub you can't cause any other problems. Come back here if it doesn't work.
on 10-04-2024 19:46
Thanks very much for your reply. This has given me the confidence to connect my new mini hub knowing it is safe to do so and it has caused me no problems. Very much appreciate your advice.