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MrsM4's avatar
MrsM4
Tuning in
2 years ago
Solved

Connecting an Octopus mini hub

I have received a beta version of the new Octopus Energy mini hub.  The guidance suggests that it should be connected to a WiFi of 2.4ghz not 5ghz.   I have no idea what my Virgin WiFi hub is, 2.4 or...
  • jpeg1's avatar
    jpeg1
    2 years ago

    Your VM Hub will certainly be working on 2.4GHz, unless you have deliberately turned it off. If you try to connect the new device without touching the Hub you can't cause any other problems. Come back here if it doesn't work. 

jpeg1's avatar
jpeg1
Alessandro Volta
2 years ago

Your VM Hub will certainly be working on 2.4GHz, unless you have deliberately turned it off. If you try to connect the new device without touching the Hub you can't cause any other problems. Come back here if it doesn't work. 

  • MrsM4's avatar
    MrsM4
    Tuning in
    2 years ago

    Thanks very much for your reply.  This has given me the confidence  to connect my new mini hub knowing it is safe to do so and it has caused me no problems. Very much appreciate your advice.