Forum Discussion

joewebber's avatar
joewebber
On our wavelength
2 years ago
Solved

Connect app can't find Hub 4

The Connect app is basically useless. It can never find the Hub 4, no matter what I do. I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signin...
  • Client62's avatar
    Client62
    2 years ago

    If after a 60 second reset the Hub 4 is still not working correctly, phone VM and request a replacement Hub.

Sephiroth's avatar
Sephiroth
Alessandro Volta
10 months ago

Unless VM have a fibre connection to your home, and provided that they are serving the XGS-PON service through those fibres, then you can get  Hub 5X.   But the Hub 5 seems to work with the wretched CONNECT app.  The Forum Team know all this but are presumably under orders as to what they can say or are simply not told anything useful by their masters.