If after a 60 second reset the Hub 4 is still not working correctly, phone VM and request a replacement Hub.
If after a 60 second reset the Hub 4 is still not working correctly, phone VM and request a replacement Hub.
You must be kidding !! Ivd bedn in at virgin for over 6 months to sirt tjus out with the connect app and everytime i go to the webchat on whatsapp or the website i get passed from advisor to advisor. I then have to continuously repeat myself for the advisors to just try and offer me a new package and suddenly i get cut off and put back to the chat bot. It seems if your not a new sale for them then they are not interested and i mean this as i have been constantly trying to get the issue fixed with my hub 4 which used to be perfect until 02 came into the picture. I even asked to get the new hub 5 or 5x as stated in their adverts about being a new customer or taking the volt 1gig bundle !! Well i am currently heading into my 2nd new 18 month package deal which is again a 1gig volt deal and so i should be entitled to the new hub 5 or 5x with wifi 6 or whatever its called. I was passed about from advisor to advisor and again cut off and the connect app still cant find my hub 4 and please dont trell me to reset or hold in the reset button for 60 seconds because none of those methods have worked as ive tried them numerous times. I have 2 virgin tv boxes and 2 wifi pods which all work perfectly and used to be easily controlled by the connect app. Then i started getting “something has gone wrong on our side” and then it was a message about the app being under repair for the new hub 5 and yet it still doesnt work for my hub 4. Why nit jyst send ne the hub 5 x and alliw me to get the benefits if controlling my wifi the way i used to and the way i pay your premium prices to supposedly be able to
