Cant order Wifi pods online or through app, just asks to sign in and keep doing the same thing

[JamiejmeDixon]

Cant order Wifi pods online or through app, just asks to sign in and keep doing the same thing.

if some one from virgin could help that would be great 

[jbrennand]

Is there anything helpful in this post from “newapollo”( in this thread) for a guide to scanning and ordering Pods….
https://community.virginmedia.com/t5/Networking-and-WiFi/Impossible-to-request-a-POD-via-VM-Connect/...

[Beth_G]

Hi JamiejmeDixon

Thanks for your post, welcome to the Community Forums!

We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required.

Thanks,

[Mattb88]

Hi I'm also experiencing issues getting a wifi pod.

On Wifi Max and Volt, have run speed tests on the Connect app and getting scores of 18 Mbps, 26 Mbps etc. 

Spoke to Virgin probably a year ago about a different issue, which they said they would send a Wifi pod - but received nothing and fed up of going round in circles to just get 1 pod.

Thanks,

[Alex_RM]

Hi Mattb88,

Thanks for posting and sorry to hear you're having some issues arranging a pod. 

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm