Hi
Around a year ago I returned the faulty Wifi Pod I had by giving it to the technician that was visiting regarding another fault. He said he would get a replacement pod sent out to me ASAP, but that either didn't happen or it never arrived.
Ever since then, I've had only 2 Wifi Pods and no option to replace the one I returned as on my account it says I have 3. Not sure what to do to rectify this.
HARQ wrote:Hi
Around a year ago I returned the faulty Wifi Pod I had by giving it to the technician that was visiting regarding another fault. He said he would get a replacement pod sent out to me ASAP, but that either didn't happen or it never arrived. my lowes life
Ever since then, I've had only 2 Wifi Pods and no option to replace the one I returned as on my account it says I have 3. Not sure what to do to rectify this.
Hello,
I’m dealing with a similar issue! I returned a faulty WiFi Pod a while back, but it seems like the replacement never made it to me either. Now my account shows I still have three, even though I only have two. It’s frustrating not knowing how to get this sorted out. If anyone has advice on how to fix this, I'd appreciate it too!
Best regards,
cheri232
Hi HARQ 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
