Cannot get IP address ..continued

[parmenion]

Hi, 

Im getting the same issue the other guy had whereas devices on my Wifi are unable to obtain an IP address.

I work in IT and it makes no sense why it doesn't work so my question becomes how do I clear the DHCP leases manually? when i change the lease times to one hour the existing leases ones dont clear - so can i do this manually?

This will tell me if the issue I have is DHCP related.

Next question : can I turn off mac address filtering completely - to enable me to diagnose. There doesnt appear to be an option to do that, only on all the time or during a period specified. 

As mentioned I work in IT so please don't just tell me to factory reboot , I change the SSID's and all default passwords so its a pain to keep having to change the settings back. 

The guest Wifi works fine BTW - its only the devices that try and join the none GUEST SSID - I use different ones for 2.4 and 5 and guest.

If the device needs new firmware PLEASE UPDATE IT - many users are using this old crap device. Support it.

INCLUDING ADDING WPA3!!!!! WPA2 is rubbish.

[parmenion]

yeah as stated I dont have a hub 5 s thanks for your input.

[parmenion]

under test ?

how do i get informed when its out of test and available? maybe its pushed to the devices?

Mike

[vmrunreliable]

It's just as well it's not a job application because you have obviously failed the test.

Try turning it off and on again. 

[Adduxi]

You will not get informed by VM.  If and when they push out firmware updates, it is usually the users who notice and inform these Forums.  If you have a BQM any Hub reboots will show up and you can check the Firmware versions and/or the Network log for any corresponding entries.

[Ilyas_Y]

Hi there @parmenion Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues in relation to the IP address that you are having.
Can I ask what devices are these affecting and are these connection issues wired or wireless?

Are you able to perform a hard pin reset on the Virgin Media hub? Pop a pin in the reset pin hole, located at the back of the hub, for 40 seconds.
Let us know how it goes.

Kind regards,
Ilyas.