Cannot enable 2.4GHz on Hub 4

[pauldsharpe]

My Ring doorbell stopped working yesterday. As it only works on 2.4GHz, I checked my router and the band was disabled. I followed guidance from here but it keeps reverting to disabled. I have rebooted and reset the router, but no joy.

Any other suggestions?

[Client62]

Hub 4 or Router ... two words with different meanings.

If the VM Hub 4 has lost its 2.4GHz Wi-Fi band call VM and request a replacement Hub.

If your 3rd party Router has failed ... buy replacement.

[Robert_P]

Hello pauldsharpe

Sorry to hear of the broadband connection issues experienced with your wireless network.

It's been a few days since your post, are you still experiencing issues with the 2.4Ghz frequency or has this been resolved now?

Let us know.

[pauldsharpe · Accepted solution]

Well, it seemed there were a few Virgin issues in the area at the time of my own issue. As soon as they were resolves, my Hub 4 resolved itself, too. Everything is all good again 🤷‍♂️