Forum Discussion

pauldsharpe's avatar
pauldsharpe
On our wavelength
5 months ago
Solved

Cannot enable 2.4GHz on Hub 4

My Ring doorbell stopped working yesterday. As it only works on 2.4GHz, I checked my router and the band was disabled. I followed guidance from here but it keeps reverting to disabled. I have reboote...
  • pauldsharpe's avatar
    pauldsharpe
    5 months ago

    Well, it seemed there were a few Virgin issues in the area at the time of my own issue. As soon as they were resolves, my Hub 4 resolved itself, too. Everything is all good again 🤷‍♂️ 

Robert_P's avatar
Robert_P
Forum Team
5 months ago

Hello pauldsharpe

Sorry to hear of the broadband connection issues experienced with your wireless network.

It's been a few days since your post, are you still experiencing issues with the 2.4Ghz frequency or has this been resolved now?

Let us know.