Cannot connect to hub 5

[Byfoja03]

I have tried everything, resetting the hub, disconnecting and reconnecting cables etc. however my VM Connect App cannot find the hub + my WiFi pods won't work and are continously flashing.

Note - internet is working fine!

No changes to have cause this but this has been the case for a few weeks now.

Any suggestions on a fix please? Thank you!

 

 

[Client62]

VM Connect app required a WI-Fi connection to the VM Hub
and on your mobile NO USE of VPN / Apple Relay / Android DNS changers.

How did you reset the Hub 5 ?  The process that works is : Press RESET for 60 seconds and then leave the Hub powered on to revert to the shipping condition.    The Hub should not be power cycled during the reset process.

Does the Hub 5 respond to its admin menu the address is : http://192.168.0.1/ 
+ if you can login with the Hub password ( i.e. not the Wi-Fi password )
+ if not what is the exact error message ( a screen shot would be best )

[Byfoja03]

Thanks for the response.

Accessing VM Connect app with Android mobile connected to the Internet with no DNS changer.

Tried reset as described.

For the admin menu, I can access the front page but when I input the password and get stuck on the white screen attached to the original post.

Thanks

[Client62]

The title of this post mentions Hub 5 but the Connect app clearly shows a Hub 4,
and the fault you report is a typical of a Hub 4 that has been corrupted by the VM Connect app.

Please read the forum for the very extensive coverage of the Hub 4 issues that repeatedly occur
whenever the VM Connect app is installed or used.

[Byfoja03]

Apologies you are correct it's a hub4

Thank you for the insight, are you able to point to a resolution to this issue?

[Client62]

If with the VM Connect app uninstalled from all devices a 60 second reset does not restore the Hub 4 admin menu it is time to request a replacement VM Hub.

Don't accept any VM diversions of we have never heard of this, they have.
This problem being posted about and phoned in every day pretty much from the start of this year.

Customer Services are on 150 or 0345 454 1111 from a non-VM phone.

[John_GS]

Hi @Byfoja03 

Thanks for posting and welcome back to the community. Sorry to hear of this. 

I'll send you a PM now to assist further.