Can't upgrade to WiFi Max

[Jeshida]

I've been trying to upgrade to WiFi Max for months now, since the majority of my house has very poor connection. I'm hoping that a couple of the WiFi pods will fix the problem.

I have called multiple times and every time, I am told that a WiFi pod will be sent and that my bill will be updated. However, over a month has passed since my first call and I am yet to receive a WiFi Pod. I have wasted so many hours on the phone and honestly, the thought of having to do this again for a second WiFi pod is just awful.

I'd like to know if there's some step that I'm missing or some easier way to upgrade to WiFi Max, it just seems to be impossible.

[Frazer_Carlisle]

I am also having the same issues as mentioned above and I am going round in circles.  It feels that Virgin have purposly made this process hard work, yet when being sold the volt package just recently I was told I was allowed 3 boosters FREE.

Why are we being pointed to use the virgin connect app, when it wont allow us to order there? Or pointed to the wifi max page, which also sends you round in a circle? 

I feel ive been misold this package, please can someone from virgin get in touch with me asap to arrange a free booster.

Thank you

[Matthew_ML]

Hey Jeshida, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

To get WIFI max you can either get this free being a VOLT customer or by upgrading and paying extra each other.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks