on 24-06-2024 23:20
I like many others are having the same issues with my HUB 4 can’t access the settings pages when logging in. Comes back with a blank screen.
Virgin please help!
on 01-07-2024 10:20
Hi @Neilbaker1983 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
We appreciate it's been a while since you've posted this, so do you still require support on this or is this now resolved?
Many thanks
01-07-2024 17:02 - edited 01-07-2024 17:03
Try a 60 second press on RESET & then leave the Hub 4 powered on to revert to the shipping condition.
Once the Hub 4 restarts, totally avoid use of the VM Connect app.
Has the Hub 4 reconnected with a working menu at http://192.168.0.1/ ?