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Cable installation issue

Joining in

Just wondering if this is the normal way the cables are run across property to the house?

The cable is exposed with no protection at the pavement and I'm worried it will get damaged when the bush is trimmed and unhappy with it not being buried at either end.


Alessandro Volta

VM's cables are often installed by sub-contractors in the quickest and easiest way possible.

Are you a new customer or existing?

Posting up some photos of the problem(s) may help the VM forum team when they get here (usually within a few days).

Thanks for the reply. 

I'm a new customer.  The engineer that installed the router took a couple of pics of the cable and said he would send them in but not sure if anything is happening.

Here's some pictures





Hi there @Dazvr6 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you have faced this issue with your cable and thank you again for updating. I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Hello again @Dazvr6 
Thanks so much for your private message and confirming your address, I have now booked you a visit for exposed cable – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment