CM-STATUS message sent. Event Type Code: 24; Chan ID: 33

[smithy01793]

Can anyone please explain what these messages mean just after a sold answer

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33

On 1gig hub 5. All cables sold reboots done etc. 

Cheers 

[gitty]

It's a change of downstream modulation (the OFDM channel). When a profile becomes to difficult to demodultate, the modem sends event code 16 to the CMTS, which then stops using that profile for that modem. When the profile is good again, the modem sends code 24.

Profile 3 is usually the highest and is 4096-QAM. Profile 0 is lowest and is vital to the channel (must not go bad). There are other profiles in use, but they have their own event codes.

[Tudor]

What severity is the message? Only <Critical> ones really matter and then only in certain circumstances. 

[Zach_R]

Hi @smithy01793,

Thank you for your post and welcome back to our community forums. We're here to help.

Are you experiencing any issues with your connection at the moment? If so, can you expand on the problems you're facing and what troubleshooting you've performed thus far in an effort to remedy the situation?

Thanks,

[smithy01793]

Hi @Zach_R it's nothing to pressing I am experiencing an awful lot of buffer bloat.

Which is in turn creating a mountain of latency. It is very flustrating when paying for a 1gig service lol. 

Done standard trouble shooting rebooting hub. Testing different devices etc.. All with the same results. 

Loaded latency in excess of 230+ms

[David_Bn]

Thanks for coming back to us @smithy01793, can you please provide us with an update on how the services are currently performing?

Do you perhaps have a Broadband Quality Monitor set up on the connection to keep tabs on the status of the connection since your most recent post?

Thanks,

David_Bn