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Business address to resident address

johnma3121
Joining in

Hi, I recently moved to a new flat where it is previously a business property that is now divided into 4 new flats. Besides of the 4 new flats, within the same building there are three more flats on the first floor which is originally there for years.

I went to virgin media postcode checker and cannot find my address (my flat number) other than the three flats I mentioned. However, if I go to virign media business, I can search for my address (without the flat number which I believe is the old business address) and it states virgin media broadband is available in my area.

I can also search my address that includes my flat number in royal mail postcode finder. I think since my flat is new,  the address has to be updated or add to the database so I can sign up for broadband.

Any help is appreciated!

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi johnma3121,

Thanks for your post and welcome to the community.

Sincere apologies for any problems faced with getting your address serviceable.

So we can raise this I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain