Brown box outside my house is broken

[Jack121]

Hi,

  the brown box outside my house is broken.  Cables are exposed, I'm concerned its not safe/secure, please fix it. 

[jbrennand]

A VM person should pick this up here in a day or two and sort a fix for you

[Daniel_Et]

Hi @Jack121 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to see what's happened and we understand your concern 😔

In order to discuss getting this fixed, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Jack121]

Thanks, I have replied.