Hi all,
I upgraded our broadband from M500 to 1Gb broadband.
Gig1 Broadband
Virgin Media Hub 5 (upgrade)
Our kit was meant to arrive today:
Your Virgin Media kit should be arriving today. To avoid loss of service, please install it within 5 days. Go to virginmedia.com/qssetup for your set-up guide.
However, it didn't:
We regret to inform you that your delivery has been delayed due to circumstances beyond our control. Unfortunately, we are unable to provide an exact delivery date at this time but are working to get your order to you as soon as possible.
I have 2 questions:
1) When will it arrive as there is no way to contact Virgin Media.
and
2) How will it affect my broadband (To avoid loss of service, please install it within 5 days.)
The reason I ask the second question is that the day after I ordered the upgrade to 1Gb, I get intermittent broadband issues. If I go here: https://www.virginmedia.com/help/check/status I get this:
Intermittent signal in your area
We’re looking into it. Check back here after 19 hours, and if there’s still an issue we’ll help you book an engineer.
