Forum Discussion

Hutty11's avatar
Hutty11
Joining in
2 years ago
Solved

Broadband signal keeps dropping

Hi, I've had the service for little over a month and the broadband is constantly dropping out.  I have a very unhappy family as we had no problems with previous supplier.  Any chance I could book a...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi Hutty11 

    Welcome to the community forums 

    Sorry to hear you're having issues with your broadband at this time. 

    I have checked the systems at our side and cannot see any issues that might be the cause for this. 

    Do you notice the drop outs over any wired devices or is it only over your WiFi connected devices? 

    Is the issue on multiple devices or just affecting the one? 

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi Hutty11 

Welcome to the community forums 

Sorry to hear you're having issues with your broadband at this time. 

I have checked the systems at our side and cannot see any issues that might be the cause for this. 

Do you notice the drop outs over any wired devices or is it only over your WiFi connected devices? 

Is the issue on multiple devices or just affecting the one? 

  • Hutty11's avatar
    Hutty11
    Joining in
    2 years ago

    Hi,

    It's happening over WiFi on multiple devices. We have gone through the online troubleshooting but nothing has worked so far. 

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi Hutty11,


      Can you clarify the troubleshooting you've performed thus far?

      Is there a pattern as to when the drop outs happen? For example, is it happening at around the same time each day? Is it only happening on certain devices? Is it only happening within certain areas/rooms of the home?

      Thanks,
       

      • Hutty11's avatar
        Hutty11
        Joining in
        2 years ago

        Hi, we have tried all the options it gives in the app/website. 

        It happens at random times and mostly seems to affect mobile devices and iPads. Consoles etc are not affected as often. It seems that one portion of the house suffers more, but we can't move the hub as that's where the engineers installed it.