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Broadband outage all day

Carllamming
Joining in

on ‎22-01-2024 17:26

My broadband has been out all day (problem with my area).

I've received a text saying all fixed but it hasn't been?!

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎23-01-2024 13:57

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Gareth_L
Forum Team
Forum Team

on ‎25-01-2024 15:51

Hello Carllamming,

Thank you very much for joining our Community.
Can I just apologise for loss of service with your broadband.
We can run a few tests from here and check on your equipment, Whilst doing this we can see you have arranged for a service technician to attend.

Would you please let us know how the visit goes.

Gareth_L

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