Broadband external wall box rewiring

[Scorchio777]

The external wall box we inherited doesn’t look too healthy. I don’t think we need the splitter there anymore and there’s a nest of exposed wires. Can I get this looked at please. 

 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @Scorchio777 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with this box on your property. Can I just confirm do you have an existing account with us at this address?

[Scorchio777]

Yes I have an account

[John_GS]

Hi @Scorchio777 

Thanks for coming back to us.

I'll send you a PM now to assist further.

[John_GS]

Hi @Scorchio777 

Thank for joining me on PM.

Just to update the thread, you've advised you've called the team and booked an engineer visit in.

Please let us know how it goes.