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Broadband dropping regularly

Callinder
Up to speed

According to Virgin Media I made the fatal mistake of having my own Mesh system for WiFi. On Sunday I noticed my Internet access was rather sluggish so I checked my broadband speed and discovered it was around 80MBits/sec. Which surprised me since my contract says I have a 1GBit/sec connection. As I have set my Hub5 in modem mode and use a Tenda Nova 12 Mesh as my router I checked the modem speed when I attached a PC directly to it and it was as expected. I phoned VM customer service and was told that VM did not support the Hub5 in modem mode and I should put it in router mode asap. I did ask if VM didn't want customers to use Modem mode then why have it as an option but he avoided answering. He did say that he'd set the Hub back to router mode remotely but I told him I'd thing about it. Later when I tried to connect to the Hub using 192.168.100.1 it failed. So I tried to connect using 192.168.0.1 and it failed. I reset the Hub to the factory settings and set it up again but this time in router mode and used a Pod I'd replaced, because it kept failing, to cover the whole home. It worked but wasn't as good as the Nova Mesh system.

Now I've noticed that the connection to my Broadband keeps dropping and when I used iperf3 to check my LAN I got this-

[ ID] Interval Transfer Bitrate
[ 5] 0.00-1.00 sec 108 MBytes 902 Mbits/sec
[ 5] 1.00-2.00 sec 109 MBytes 913 Mbits/sec
[ 5] 2.00-3.00 sec 64.2 MBytes 539 Mbits/sec
[ 5] 3.00-4.00 sec 86.8 MBytes 729 Mbits/sec
[ 5] 4.00-5.00 sec 86.7 MBytes 727 Mbits/sec
[ 5] 5.00-6.00 sec 112 MBytes 941 Mbits/sec
[ 5] 6.00-7.00 sec 26.9 MBytes 225 Mbits/sec
[ 5] 7.00-8.00 sec 0.00 Bytes 0.00 bits/sec
[ 5] 8.00-9.00 sec 0.00 Bytes 0.00 bits/sec
[ 5] 9.00-10.00 sec 0.00 Bytes 0.00 bits/sec
[ 5] 10.00-10.35 sec 0.00 Bytes 0.00 bits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bitrate
[ 5] 0.00-10.35 sec 593 MBytes 481 Mbits/sec

Any idea what's going on?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Callinder 

Welcome back to our community forums and sorry to hear you are getting dropouts on your connection. We can understand the frustration caused and want to best help. We have run some tests and can see some issues with your hub power levels. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


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2 REPLIES 2

Callinder
Up to speed

Another thing I've noticed is that these notices are appearing in my log and I have no idea what it means-

US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.

and then

US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.

which is followed by,

US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.

Hi @Callinder 

Welcome back to our community forums and sorry to hear you are getting dropouts on your connection. We can understand the frustration caused and want to best help. We have run some tests and can see some issues with your hub power levels. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs