Forum Discussion

Callinder's avatar
Callinder
Up to speed
11 months ago
Solved

Broadband dropping regularly

According to Virgin Media I made the fatal mistake of having my own Mesh system for WiFi. On Sunday I noticed my Internet access was rather sluggish so I checked my broadband speed and discovered it ...
  • Akua_A's avatar
    Akua_A
    10 months ago

    Hi Callinder 

    Welcome back to our community forums and sorry to hear you are getting dropouts on your connection. We can understand the frustration caused and want to best help. We have run some tests and can see some issues with your hub power levels. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

Callinder's avatar
Callinder
Up to speed
11 months ago

Another thing I've noticed is that these notices are appearing in my log and I have no idea what it means-

US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.

and then

US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.

which is followed by,

US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.

Akua_A's avatar
Akua_A
Icon for Forum Team rankForum Team
10 months ago

Hi Callinder 

Welcome back to our community forums and sorry to hear you are getting dropouts on your connection. We can understand the frustration caused and want to best help. We have run some tests and can see some issues with your hub power levels. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,