Broadband cable into house on top of soil needs removing

[VW-123456]

Hi the wire going into the house is just laying on top of the soil. It also goes through a wall on the edge of the property which is going to be knocked down soon. Can someone arrange to get this wire removed please? Thanks 

[jbrennand · Accepted solution]

Just call it in free on 150 (VM line)  or 0345 454 1111 others (national rate) and they can rrange this.  There will be a £25 charge for a non-fault call out.

A VM person will help here but it can be several days before they get here,

[John_GS]

Hi @VW-123456 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

[OriginalEggman]

I have a long cable connected to a CATV box on the pavement on my lawn not attached to anything on the other end. I believe the previous owner had Virgin Media. Could someone detach and remove it?

[carl_pearce]

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@OriginalEggman wrote:

I have a long cable connected to a CATV box on the pavement on my lawn not attached to anything on the other end. I believe the previous owner had Virgin Media. Could someone detach and remove it?

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https://community.virginmedia.com/t5/forums/postpage/choose-node/true/interaction-style/forum/overri...

[Vikki_M]

Hi OriginalEggman

Thanks for your post and welcome to our community.

Is the cable on the lawn exposed?

Could you send us a picture please so we can determine if this is our kit?

Please pop back to us when you can. 

[OriginalEggman]

Hi Vikki,

The cable is intact. I have attached a picture.

Thanks,

Tom.

 

[OriginalEggman]

Is anyone able to check this? I would like this cable removed.

[vmrunreliable]

Have you thought about just ripping it out?

[Megan_L]

Thanks for posting that picture OriginalEggman!

We would not recommend removing this cable yourself like another user has advised due to the electrocution risk, plus if it's not removed properly it could damage our network/equipment in the vicinity - Which you would be liable to pay for if it needed repairing. 

Now that we've seen the cable we can get a request sent to your local Engineer Team, they'll come and remove it 😊

I'm going to send you a PM now so we can get this sorted.

Speak soon!

Meg