Virgin Media Virgin Media Community

VW-123456 · 4 weeks ago

Hi the wire going into the house is just laying on top of the soil. It also goes through a wall on the edge of the property which is going to be knocked down soon. Can someone arrange to get this wire removed please? Thanks

jbrennand · 3 weeks ago

Just call it in free on 150 (VM line) or 0345 454 1111 others (national rate) and they can rrange this. There will be a £25 charge for a non-fault call out.

A VM person will help here but it can be several days before they get here,

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

jbrennand · 3 weeks ago

Just call it in free on 150 (VM line) or 0345 454 1111 others (national rate) and they can rrange this. There will be a £25 charge for a non-fault call out.

A VM person will help here but it can be several days before they get here,

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

John_GS · 3 weeks ago

Hi @VW-123456

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Broadband cable into house on top of soil needs removing