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Broadband and installation

Joining in

Engineer installed 1gig broadband but did not place where our previous supplier hub and was gone before we could connect up our appliances - unable to get any contact c Virgin to get this rectified have had to connect via tp links to hifi / streamer / ski box and now have no landline phone 

broadband we do have cuts out constantly during the day requiring constant resets - check on app and tells us there is a problem and eventually gives info of number to call. call number and it sends a text sending us back to the app - so can’t get hold of anyone to speak to and can’t get engineer to place hub in the correct place !


Very Insightful Person
Very Insightful Person

Call the Pre-installation and delivery team on 0800 052 1734 and request a Tech install to set it up correctly


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.