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javedsaleem's avatar
javedsaleem
On our wavelength
3 years ago
Solved

Broadband Status

Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)330000000Locked
Ranged Upstream Channel(Hz)46200000Ranged
Provisioning StateOnlineOperational

107 Replies

  • Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    1330000000-1.741QAM 25625
    21380000000.642QAM 2561
    31460000000.642QAM 2562
    41540000000.642QAM 2563
    51620000000.542QAM 2564
    61700000000.442QAM 2565
    71780000000.242QAM 2566
    81860000000.142QAM 2567
    91940000000.142QAM 2568
    10202000000042QAM 2569
    112100000000.142QAM 25610
    12218000000042QAM 25611
    132260000000.241QAM 25612
    142340000000.541QAM 25613
    152420000000.741QAM 25614
    162500000000.841QAM 25615
    172580000000.841QAM 25616
    182660000000.741QAM 25617
    192740000000.841QAM 25618
    202820000000.941QAM 25619
    212900000000.941QAM 25620
    22298000000-1.141QAM 25621
    23306000000-1.341QAM 25622
    24314000000-1.241QAM 25623
    25322000000-1.541QAM 25624
    26338000000-1.740QAM 25626
    27346000000-1.840QAM 25627
    28354000000-1.940QAM 25628
    29362000000-1.841QAM 25629
    30370000000-1.840QAM 25630
    31378000000-1.740QAM 25631
    • javedsaleem's avatar
      javedsaleem
      On our wavelength

      Downstream bonded channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4190
      2Locked421000
      3Locked421760
      4Locked422220
      5Locked421780
      6Locked424000
      7Locked422060
      8Locked421770
      9Locked42610
      10Locked42260
      11Locked42580
      12Locked42400
      13Locked41130
      14Locked4120
      15Locked41220
      16Locked41360
      17Locked41230
      18Locked4160
      19Locked41220
      20Locked4180
      21Locked41210
      22Locked41350
      23Locked4130
      24Locked41130
      25Locked4170
      26Locked4030
      27Locked40210
      28Locked40290
      29Locked41100
      30Locked40140
      31Locked40330
      • javedsaleem's avatar
        javedsaleem
        On our wavelength

        Upstream bonded channels

        Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
        04620000034.35120QAM 641
        13940000034.85120QAM 642
        23260000034.35120QAM 643
        32580000033.85120QAM 644

        Upstream bonded channels

        Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
        0ATDMA0000
        1ATDMA0000
        2ATDMA0000
        3ATDMA0000
  • Well .....

     

    After complaining to VM for months and telling them it was the Hub 5 or the Cables, finally an Engineer came.

     

    He was one that had come previously, but not been able to diagnose the fault.

     

    He tested the cables all the way back to the Street Cabinet.....all was well

     

    Unsure of what to.do, I suggested he replace the Hub 5

     

    Bingo.....problem solved

  • If VM had listened to me before, I would have not had to endure months of poor broadband connectivity

    • javedsaleem's avatar
      javedsaleem
      On our wavelength

      The router status page has changed.....it's now shows 3.1 upstream channels

       

      Can someone explain what has changed ?

       

      • javedsaleem's avatar
        javedsaleem
        On our wavelength

        My broadband is working considerably better since the router was changed and also because my contract renewal is within a few months !!

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Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)330000000Locked
Ranged Upstream Channel(Hz)46200000Ranged
Provisioning StateOnlineOperational
","body@stringLength":"392","rawBody":"

Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)330000000Locked
Ranged Upstream Channel(Hz)46200000Ranged
Provisioning StateOnlineOperational
","kudosSumWeight":0,"postTime":"2023-01-07T11:45:01.358Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5221918_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8369},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ? Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 330000000 Locked Ranged Upstream 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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1330000000-1.741QAM 25625
21380000000.642QAM 2561
31460000000.642QAM 2562
41540000000.642QAM 2563
51620000000.542QAM 2564
61700000000.442QAM 2565
71780000000.242QAM 2566
81860000000.142QAM 2567
91940000000.142QAM 2568
10202000000042QAM 2569
112100000000.142QAM 25610
12218000000042QAM 25611
132260000000.241QAM 25612
142340000000.541QAM 25613
152420000000.741QAM 25614
162500000000.841QAM 25615
172580000000.841QAM 25616
182660000000.741QAM 25617
192740000000.841QAM 25618
202820000000.941QAM 25619
212900000000.941QAM 25620
22298000000-1.141QAM 25621
23306000000-1.341QAM 25622
24314000000-1.241QAM 25623
25322000000-1.541QAM 25624
26338000000-1.740QAM 25626
27346000000-1.840QAM 25627
28354000000-1.940QAM 25628
29362000000-1.841QAM 25629
30370000000-1.840QAM 25630
31378000000-1.740QAM 25631
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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1330000000-1.741QAM 25625
21380000000.642QAM 2561
31460000000.642QAM 2562
41540000000.642QAM 2563
51620000000.542QAM 2564
61700000000.442QAM 2565
71780000000.242QAM 2566
81860000000.142QAM 2567
91940000000.142QAM 2568
10202000000042QAM 2569
112100000000.142QAM 25610
12218000000042QAM 25611
132260000000.241QAM 25612
142340000000.541QAM 25613
152420000000.741QAM 25614
162500000000.841QAM 25615
172580000000.841QAM 25616
182660000000.741QAM 25617
192740000000.841QAM 25618
202820000000.941QAM 25619
212900000000.941QAM 25620
22298000000-1.141QAM 25621
23306000000-1.341QAM 25622
24314000000-1.241QAM 25623
25322000000-1.541QAM 25624
26338000000-1.740QAM 25626
27346000000-1.840QAM 25627
28354000000-1.940QAM 25628
29362000000-1.841QAM 25629
30370000000-1.840QAM 25630
31378000000-1.740QAM 25631
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Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4190
2Locked421000
3Locked421760
4Locked422220
5Locked421780
6Locked424000
7Locked422060
8Locked421770
9Locked42610
10Locked42260
11Locked42580
12Locked42400
13Locked41130
14Locked4120
15Locked41220
16Locked41360
17Locked41230
18Locked4160
19Locked41220
20Locked4180
21Locked41210
22Locked41350
23Locked4130
24Locked41130
25Locked4170
26Locked4030
27Locked40210
28Locked40290
29Locked41100
30Locked40140
31Locked40330
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Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4190
2Locked421000
3Locked421760
4Locked422220
5Locked421780
6Locked424000
7Locked422060
8Locked421770
9Locked42610
10Locked42260
11Locked42580
12Locked42400
13Locked41130
14Locked4120
15Locked41220
16Locked41360
17Locked41230
18Locked4160
19Locked41220
20Locked4180
21Locked41210
22Locked41350
23Locked4130
24Locked41130
25Locked4170
26Locked4030
27Locked40210
28Locked40290
29Locked41100
30Locked40140
31Locked40330
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Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04620000034.35120QAM 641
13940000034.85120QAM 642
23260000034.35120QAM 643
32580000033.85120QAM 644

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":88,"postTime":"2023-01-07T11:49:14.537Z","lastPublishTime":"2023-01-07T11:49:14.537Z","metrics":{"__typename":"MessageMetrics","views":2365},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5221925","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"948","rawBody":"

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04620000034.35120QAM 641
13940000034.85120QAM 642
23260000034.35120QAM 643
32580000033.85120QAM 644

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5221925_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5414103":{"__typename":"ModerationData","id":"moderation_data:5414103","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5414103":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:816943"},"id":"message:5414103","revisionNum":1,"uid":5414103,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumTopicMessage:message:5221918"},"conversation":{"__ref":"Conversation:conversation:5221918"},"subject":"Re: Broadband Status","moderationData":{"__ref":"ModerationData:moderation_data:5414103"},"body":"

Well .....

 

After complaining to VM for months and telling them it was the Hub 5 or the Cables, finally an Engineer came.

 

He was one that had come previously, but not been able to diagnose the fault.

 

He tested the cables all the way back to the Street Cabinet.....all was well

 

Unsure of what to.do, I suggested he replace the Hub 5

 

Bingo.....problem solved

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-29T19:49:34.809+01:00","lastPublishTime":"2023-09-29T19:49:34.809+01:00","metrics":{"__typename":"MessageMetrics","views":592},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5414103","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"457","rawBody":"

Well .....

 

After complaining to VM for months and telling them it was the Hub 5 or the Cables, finally an Engineer came.

 

He was one that had come previously, but not been able to diagnose the fault.

 

He tested the cables all the way back to the Street Cabinet.....all was well

 

Unsure of what to.do, I suggested he replace the Hub 5

 

Bingo.....problem solved

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Above is a pic of the BQM before the Hub 5 was changed

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Above is a pic of the BQM before the Hub 5 was changed

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Below is a pic of the BQM, AFTER  the Hub 5 was changed, at my insistence

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-29T19:51:34.031+01:00","lastPublishTime":"2023-09-29T19:51:34.031+01:00","metrics":{"__typename":"MessageMetrics","views":596},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5414109","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"603","rawBody":"

Below is a pic of the BQM, AFTER  the Hub 5 was changed, at my insistence

 

 

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If VM had listened to me before, I would have not had to endure months of poor broadband connectivity

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"postTime":"2023-09-29T19:52:42.395+01:00","lastPublishTime":"2023-09-29T19:52:42.395+01:00","metrics":{"__typename":"MessageMetrics","views":596},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5414110","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0MzAyMDEsNTQzMDIwMQ","node":{"__ref":"ForumReplyMessage:message:5430201"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"108","rawBody":"

If VM had listened to me before, I would have not had to endure months of poor broadband connectivity

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5414110_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5430201":{"__typename":"ModerationData","id":"moderation_data:5430201","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5430201":{"__typename":"ForumReplyMessage","uid":5430201,"id":"message:5430201","revisionNum":1,"author":{"__ref":"User:user:816943"},"readOnly":false,"repliesCount":11,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5414110"},"conversation":{"__ref":"Conversation:conversation:5221918"},"subject":"Re: Broadband Status","moderationData":{"__ref":"ModerationData:moderation_data:5430201"},"body":"

The router status page has changed.....it's now shows 3.1 upstream channels

 

Can someone explain what has changed ?

 

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The router status page has changed.....it's now shows 3.1 upstream channels

 

Can someone explain what has changed ?

 

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/bS01NDMwMjAxLTIzOTg1NWlDOTRDNzhEOUQ4NTc0MTQ5?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5430201_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5430203":{"__typename":"ModerationData","id":"moderation_data:5430203","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5430203":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:816943"},"id":"message:5430203","revisionNum":1,"uid":5430203,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5430201"},"conversation":{"__ref":"Conversation:conversation:5221918"},"subject":"Re: Broadband Status","moderationData":{"__ref":"ModerationData:moderation_data:5430203"},"body":"

My broadband is working considerably better since the router was changed and also because my contract renewal is within a few months !!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"137","kudosSumWeight":0,"repliesCount":10,"postTime":"2023-10-27T15:27:38.787+01:00","lastPublishTime":"2023-10-27T15:27:38.787+01:00","metrics":{"__typename":"MessageMetrics","views":477},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5430203","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"142","rawBody":"

My broadband is working considerably better since the router was changed and also because my contract renewal is within a few months !!

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Hi javedsaleem, 

\n

Thanks for coming back to us on this one. 

\n

I'm sorry to hear no one has been able to explain the RS errors for you. A normal connection usually shows a steady spattering of pre-RS errors but there should only be a tiny number of post-RS errors. 

\n

To explain this further, when the hub reboots, the first moments are quite chaotic and messy. Data is pouring in, but the modem hasn't yet synced up with the CMTS on our end. As the synchronisation is taking place, at the same time, corrupt data occurs hence the errors. 

\n

If damaged packets of data arrive at your Hub, it will automatically try and repair them. If that's successful, the pre-RS error counter will go up. When it fails, the post-RS error counter will go up. If your post-RS error count keeps going up it's likely a sign of an issue with your connection which is why we run the checks that we do. Looking at your logs, all the packets are being repaired which is why you have a 0 post-RS error count.

\n

When there has been an uptime of over a few days it's worth resetting the counter to 0 by rebooting the hub and then checking periodically to see if the number rises. 

\n

I have checked all aspects of your network today and there is nothing that I am seeing I'm afraid. 

\n

Keep us posted on if you notice the post-RS error count increasing or if you have any further issues.

\n

Thanks,

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2023-04-26T08:46:15.094+01:00","lastPublishTime":"2023-04-26T08:46:15.094+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2755},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5221918/message:5315273","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1464","rawBody":"

Hi javedsaleem, 

\n

Thanks for coming back to us on this one. 

\n

I'm sorry to hear no one has been able to explain the RS errors for you. A normal connection usually shows a steady spattering of pre-RS errors but there should only be a tiny number of post-RS errors. 

\n

To explain this further, when the hub reboots, the first moments are quite chaotic and messy. Data is pouring in, but the modem hasn't yet synced up with the CMTS on our end. As the synchronisation is taking place, at the same time, corrupt data occurs hence the errors. 

\n

If damaged packets of data arrive at your Hub, it will automatically try and repair them. If that's successful, the pre-RS error counter will go up. When it fails, the post-RS error counter will go up. If your post-RS error count keeps going up it's likely a sign of an issue with your connection which is why we run the checks that we do. Looking at your logs, all the packets are being repaired which is why you have a 0 post-RS error count.

\n

When there has been an uptime of over a few days it's worth resetting the counter to 0 by rebooting the hub and then checking periodically to see if the number rises. 

\n

I have checked all aspects of your network today and there is nothing that I am seeing I'm afraid. 

\n

Keep us posted on if you notice the post-RS error count increasing or if you have any further issues.

\n

Thanks,

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