Broadband Status

[javedsaleem]

Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	330000000	Locked
Ranged Upstream Channel(Hz)	46200000	Ranged
Provisioning State	Online	Operational

[javedsaleem]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330000000	-1.7	41	QAM 256	25
2	138000000	0.6	42	QAM 256	1
3	146000000	0.6	42	QAM 256	2
4	154000000	0.6	42	QAM 256	3
5	162000000	0.5	42	QAM 256	4
6	170000000	0.4	42	QAM 256	5
7	178000000	0.2	42	QAM 256	6
8	186000000	0.1	42	QAM 256	7
9	194000000	0.1	42	QAM 256	8
10	202000000	0	42	QAM 256	9
11	210000000	0.1	42	QAM 256	10
12	218000000	0	42	QAM 256	11
13	226000000	0.2	41	QAM 256	12
14	234000000	0.5	41	QAM 256	13
15	242000000	0.7	41	QAM 256	14
16	250000000	0.8	41	QAM 256	15
17	258000000	0.8	41	QAM 256	16
18	266000000	0.7	41	QAM 256	17
19	274000000	0.8	41	QAM 256	18
20	282000000	0.9	41	QAM 256	19
21	290000000	0.9	41	QAM 256	20
22	298000000	-1.1	41	QAM 256	21
23	306000000	-1.3	41	QAM 256	22
24	314000000	-1.2	41	QAM 256	23
25	322000000	-1.5	41	QAM 256	24
26	338000000	-1.7	40	QAM 256	26
27	346000000	-1.8	40	QAM 256	27
28	354000000	-1.9	40	QAM 256	28
29	362000000	-1.8	41	QAM 256	29
30	370000000	-1.8	40	QAM 256	30
31	378000000	-1.7	40	QAM 256	31

[javedsaleem]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	9	0
2	Locked	42	100	0
3	Locked	42	176	0
4	Locked	42	222	0
5	Locked	42	178	0
6	Locked	42	400	0
7	Locked	42	206	0
8	Locked	42	177	0
9	Locked	42	61	0
10	Locked	42	26	0
11	Locked	42	58	0
12	Locked	42	40	0
13	Locked	41	13	0
14	Locked	41	2	0
15	Locked	41	22	0
16	Locked	41	36	0
17	Locked	41	23	0
18	Locked	41	6	0
19	Locked	41	22	0
20	Locked	41	8	0
21	Locked	41	21	0
22	Locked	41	35	0
23	Locked	41	3	0
24	Locked	41	13	0
25	Locked	41	7	0
26	Locked	40	3	0
27	Locked	40	21	0
28	Locked	40	29	0
29	Locked	41	10	0
30	Locked	40	14	0
31	Locked	40	33	0

[javedsaleem]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	46200000	34.3	5120	QAM 64	1
1	39400000	34.8	5120	QAM 64	2
2	32600000	34.3	5120	QAM 64	3
3	25800000	33.8	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0

[javedsaleem]

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

69834ncxv9873254k;fg87dsf

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

3938

1200000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

3937

55000270 bps

42600bytes

0 bps

16320bytes

Best Effort

[javedsaleem]

Network Log

Time Priority Description

03-01-2023 05:54:45	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
31-12-2022 23:27:07	notice	REGISTRATION COMPLETE - Waiting for Operational status
31-12-2022 23:27:01	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
31-12-2022 23:26:55	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
31-12-2022 23:26:43	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
31-12-2022 23:26:41	notice	Honoring MDD; IP provisioning mode = IPv4
31-12-2022 23:26:32	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
31-12-2022 23:26:21	critical	Cable Modem Reboot due to power button reset
31-12-2022 01:04:43	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 08:16:09	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 08:15:57	critical	Cable Modem reset to Factory Default via reset button

[javedsaleem]

 

[javedsaleem]

The Cable from outside, to the Hub 5, is from the days of ntl.....maybe that needs renewing ?

[Paul_DN]

Hi Javed,

Thank you for reaching  back out to us, sorry to see you have been seeing lots of errors on the Router logs, I was able to locate you on our system with the details we have for you and cannot see any issues at all, can you check all internal connections are hand tight, this includes all equipment plus and splitters powered and standard, once done please let us know if things improve.

Regards

Paul.

[javedsaleem]

Some more stats.....

Lots of rs errors

ownstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	121	17
2	Locked	42	532	31
3	Locked	42	329	5
4	Locked	42	159	1
5	Locked	42	565	22
6	Locked	42	1825	8
7	Locked	42	1760	9
8	Locked	42	1993	16
9	Locked	42	614	23
10	Locked	42	162	11
11	Locked	42	571	16
12	Locked	42	414	1
13	Locked	41	227	8
14	Locked	41	79	13
15	Locked	41	69	15
16	Locked	41	213	17
17	Locked	41	175	13
18	Locked	41	153	16
19	Locked	41	296	17
20	Locked	41	116	19
21	Locked	41	329	20
22	Locked	41	688	26
23	Locked	41	259	20
24	Locked	41	539	19
25	Locked	41	127	15
26	Locked	39	303	13
27	Locked	40	524	15
28	Locked	40	456	15
29	Locked	40	159	13
30	Locked	40	222	14
31	Locked	40	253	0