Broadband Dropping

[Steamplug]

I have regular issues with my broadband service, my PC is hard wired into my Hub 4 and occasionally, normally when im on a works call my connection fails.

Here are my logs if anyone can help ???

Network Log

Time Priority Description

Mon 08/01/2024 17:03:20	4	DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024 07:07:24	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024 06:22:48	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024 05:04:02	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024 04:01:23	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 13:40:51	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 13:40:37	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 05:20:45	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 04:57:52	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 03:46:27	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 03:46:27	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024 03:46:25	4	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 20:10:39	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 18:37:05	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 06:10:08	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 06:08:27	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 04:34:25	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 04:16:22	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 01:40:04	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024 00:11:17	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Steamplug]

Heres my Downstream settings ...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.9	39	QAM256	25
18	275000000	5.4	40.4	QAM256	18
19	283000000	5.4	40.4	QAM256	19
20	291000000	5.5	40.4	QAM256	20
21	299000000	5.3	40.4	QAM256	21
22	307000000	4.7	39	QAM256	22
23	315000000	4.6	40.9	QAM256	23
24	323000000	4.1	38.6	QAM256	24
26	339000000	4.6	38.6	QAM256	26
27	347000000	5.4	40.9	QAM256	27
28	355000000	4.9	39	QAM256	28
29	363000000	5.4	40.4	QAM256	29
30	371000000	5.2	39	QAM256	30
31	379000000	5.3	39	QAM256	31
32	387000000	5.1	39	QAM256	32
33	395000000	5.1	40.4	QAM256	33
34	403000000	5.2	40.4	QAM256	34
35	411000000	5.1	40.4	QAM256	35
36	419000000	5.2	40.4	QAM256	36
37	427000000	4.9	39	QAM256	37
38	435000000	4.8	40.4	QAM256	38
39	443000000	4.9	40.4	QAM256	39
40	451000000	4.6	39	QAM256	40
41	459000000	4.9	40.4	QAM256	41
42	467000000	4.5	39	QAM256	42
43	475000000	4.8	40.4	QAM256	43
44	483000000	4.1	39	QAM256	44
45	491000000	4.5	40.4	QAM256	45
46	499000000	4	39	QAM256	46
47	507000000	4.4	39	QAM256	47
48	515000000	3.8	39	QAM256	48

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	38.983261	0	0
23	Locked	40.946209	0	0
24	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	40.946209	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0
32	Locked	38.983261	0	0
33	Locked	40.366287	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0
37	Locked	38.983261	0	0
38	Locked	40.366287	0	0
39	Locked	40.366287	0	0
40	Locked	38.983261	0	0
41	Locked	40.366287	0	0
42	Locked	38.983261	0	0
43	Locked	40.366287	0	0
44	Locked	38.983261	0	0
45	Locked	40.366287	0	0
46	Locked	38.983261	0	0
47	Locked	38.983261	0	0
48	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

1.5

2763921159

3

[Steamplug]

And my upstream ..

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	40.3	5120 KSym/sec	QAM64	4
2	23600000	40.3	5120 KSym/sec	QAM64	5
3	36600000	40.8	5120 KSym/sec	QAM64	3
4	43100000	40.8	5120 KSym/sec	QAM64	2
5	49600000	40.8	5120 KSym/sec	QAM64	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

34.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

3

0

[Matthew_ML]

Hey Steamplug, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some connection issues.

Thank you for confirming and sending the above, I am going to send you a PM to look into this for you.