Box keeps changing channels randomly by itself

[putrokasi]

Just today it’s kept changing the channels all by it self and we have no idea why. It’s done it once or twice before, it only randomly bringing up the info for whatever was on. I’m not really sure what to do, any ideas?

[Nathan_B]

Hi there @putrokasi 👋 Welcome to the forum and thanks for your post 😊

Sorry to see you're having issues with your box randomly changing channels, this certainly is odd 🤔 We'd recommend signing in via our service page here. You can then run a fault test with the equipment to see if this helps. If needed, there should also be an option to have an engineer booked.

You can also find more help with TV issues here.

Let us know how you get on with this, we're always happy to help if needed.

Regards

Nathan

[japitts]

What is this box of which you query - I'm presuming a VM TV box? In which case, is it a TiVo, V6 or TV360?

https://www.virginmedia.com/care/tv-fault/which-tv-box