Forum Discussion

masefield's avatar
masefield
Joining in
2 years ago

Black wifi pod - connection issue

I am growing a little cheesed off now. I am beginning to despair with VM at the moment and I'm beginning to wish that I hadn't upgraded to a hub 5 - I am now having wifi connection issues. I have received a delivery of a black wifi pod today and basically it is now powered up in the same room as my new hub and the light is blinking white slowly - it should really connect in the same room but is obviously not connecting. These wifi pods clearly do not work - and I was wondering as to whether any body else has used a different system - its just as well that I haven't paid for this bit of kit as I'm sorry to say its a complete load of c**p. Any solutions anybody!! 

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    Just got my new black pods delivered too. So far, no connection, just white flashing light too.  Connect app can't see it either.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    The pods "should" spring into life after a short period.  However it may be they have not been paired with the Hub?  Have you tried with the WPS on the Hub?

    Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub/Pod  serial number/MAC address from the barcode sticker, and your account number.

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    Pressing WPS on the hub is a good idea, but made no difference. My hub, pod and phone are all just a few cm away from each other.

    Itried that number, and I've been on the phone with VM for over half an hour, and she can't get the new black pod to pair with the Hub5.

    I've been promised a call back from her manager at 3pm...

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    I did get a callback. The manager rebooted my hub remotely, and tried a few more things,  but couldn't resolve it. Still not connecting to the mother hub.

     

    No change to flashing white lights. Laptop plugged into ethernet port of the pod not seeing the Internet(tried both)

    I'm now expecting a call from their technical team, sometime tomorrow. (So stuck at home for both days over the weekend.)

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Call the equipment activation number 0800 953 9500, have the details from the Hub sticker and all the VM Pods to hand.   Ask for the VM Pods to be paired to your Hub.

    Note: Calling the customer support number does not appear to be the way to get this resolved.

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    I did call 0800 953 950 yesterday - there's a number of menu items (1 for VM etc) but I still ended up with customer support.

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    I did call 0800 953 9500 yesterday. There were a few menu choices (e.g. 1 for VM... and finally 2 to activate new equipment) but still ended up with what seemend like customer support staff working through a script and not being able to help.  At no point did they ask for either sets of serial numbers.

  • mobailey's avatar
    mobailey
    Dialled in
    2 years ago

    So I waited in all day for the technical team to call me...

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey masefield, thank you for reaching out and I am so sorry to hear you are having some issues with your new pod.

    Please try these steps for me and let me know if it fixes it for you;

    Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Cheers