Apple Kit Not Connecting to SH5 Using WPA3

[soquas]

Hi all - I hope that you're well.

In short, I can't get my iPhone (iOS17.0.3) or iMac (13.4.1) to connect to my recently installed SH5 using WPA3 but WPA2 works fine.

I've searched the forum for WPA3 related posts and there was a rash of them earlier in the year. There appeared to be a known issue with Apple kit not being able to connect to SH5 with WPA3, although there wasn't anything particularly categoric, and I haven't seen anything posted in the last few months which might suggests that it's been resolved. Dunno - please let me know if it has.

I've also tried connecting using the WPA2/WPA3 transitional setting to no avail.

I've tried setting the wireless mode explicitly to 802.11ax, but again no luck.

And yes, whenever I change the security settings on the SH5 I use the 'forget network' functionality on the devices before attempting to reconnect.

I saw something weird too. On my iMac in WiFi | Advanced... | Known Networks my WiFi network is reported as having security type "WPA3 Personal" even though it categorically isn't AND indeed it reports the WiFi networks from my old SH2 as "WPA3 Personal" too, although obviously that's impossible! That looks like a bug, but I thought that I'd make mention.

So, is the inability to connect Apple devices to a SH5 using WPA3 a known issue and if so is there any outlook for a fix? If not, then can someone tell me what I'm doing wrong, please?

Thanks in advance 🙂

[Client62]

There has been some doubt expressed that WPA3 works on a Hub 5. Perhaps this is why is it disabled by default.

[soquas]

Thanks fella and your comment is telling: ‘some doubt’ seems to be about as close as we can get to knowing whether it works or not and it shouldn’t be shrouded in this much uncertainty.

Can someone from the Forum Team investigate please? I’m sure that I’m not the only person potentially wasting a significant amount of time trying to configure WPA3 when it’s actually broken in terms of Apple kit.

[Tudor]

I doubt that you will get an answer from VM, they cannot possibly test every device that uses their hubs. 

[soquas]

Yeah, but you would expect them to test a Mac and iPhone released in the last 12 months running the latest OS. In fact it would be absolutely unavoidable.

[legacy1]

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@soquas wrote:

Yeah, but you would expect them to test a Mac and iPhone released in the last 12 months running the latest OS. In fact it would be absolutely unavoidable.

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Nope VM don't do the testing like 3rd party routers do.

[Client62]

Has  WPA3-SAE been fixed in Hub 5 software update:   LG-RDK_6.9.35-2302.6  ?

[soquas]

Maybe I should have worded it differently: They must have some Apple kit that they use to investigate problems - at least one iPhone and one Mac - and that will be on a recently (i)OS.

[soquas]

That's a good question. I don't know myself, but hopefully someone else does. I had a quick look in the settings for the firmware / software version number, but couldn't find it, where should I be looking?

[Client62]

On our Hub 3 Software version on the menu page :  Admin >>> Info  

Note : Hub 5 WPA3-SAE was also reported as not working with an android mobile & a windows laptop