All Amazon Echos suddenly have no internet connection, all other devices unaffected
I woke up this morning to all 4 of my echo devices to claim that they cannot connect to the internet.
- All other devices in the house work fine (laptops, TVs, tablets incl fire tablets, fire TVs, phones, etc.).
- The echo show, shows that it is successfully connected to wifi.
- Changing echo devices to my or my wife's phone's mobile hotspot solves the issue. Moving back to virgin home wifi connection, back to "cannot connect to the internet".
- Turned off all echo devices and router, turned all back on, problem persists.
- Contacted Amazon support. After extensive help and suggestions from them, this cannot be resolved. From their end they simply see my devices as being offline.
So, the fact that only echo devices are affected, not other amazon devices, and that the problems disappear on connections other than virgin media wifi points to an issue with virgin/my router.
Anyone else experiencing the same or have any advice on how to resolve?
Thanks