on 21-04-2022 14:26
Hi, Please could someone give me some advice on what Router I should buy that will work with my Ring Doorbell 2, Ring cams & the new Virgin Hub 5. Also how do I put the Virgin Hub 5 into Modem only mode?
My current Hub 3 works with my ring doorbell & cams but have intermittent WiFi dropping in & out on my phone, tablet, TV streaming etc (including the ring devices too) Virgin engineer split the WiFi into 2.4 & 5GHz, replaced the cable connection & installed a plug in booster where the cable enters the house. He said if that doesn’t cure it then I’ll need a new hub as mine is old & possibly faulty (he said it was running very hot)
Mon the forum I’ve read that the Hub 4 doesn’t work with ring devices & the Hub 5 is no better? I’ve been advised to put a new hub 5 into Modem only mode & connect a new router to ring devices but not sure which router is best or how to do this?
Thanks for reading & hopefully some advice.
Answered! Go to Answer
on 21-04-2022 15:06
21-04-2022 14:57 - edited 21-04-2022 14:59
click Putting the Hub into modem/router mode use the 2.5Gb port
https://www.virginmedia.com/help/broadband/reboot-or-reset-hub
routers
https://www.amazon.co.uk/ZyXEL-Armor-Multi-Gigabit-AC2600-Router/dp/B08KGSQWTT/ref=sr_1_3?dchild=1&k...
https://www.amazon.co.uk/RT-AX55-Dual-band-MU-MIMO-AiProtection-Adaptive/dp/B08CBC9B7X/ref=sr_1_7?dc...
on 21-04-2022 15:06
on 21-04-2022 16:08
Thanks for your advice.👍🏻
on 21-04-2022 16:09
Thanks for your advice 👍🏻
on 21-04-2022 18:20
The VM help page does not fully give the correct sequence you must follow. Instructions below:
How to put a VM hub into modem mode:
1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta. Best done from a wired connection.
2) Turn off the hub and disconnect any Ethernet cables
3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP
4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money
5) Turn on the VM hub.
6) You should now be able to access the internet and the hub will now be on 192.168.100.1
Note: this only needs doing once for each new router or VM changes your WAN IP address.
on 21-04-2022 21:00
That’s great. Thanks for this. 👍🏻
on 29-04-2023 19:59
Thankyou everyone on this post. I recently joined Virgin & was given a Hub5 & 360 Box.
I'd previously added plugin TP-Link wifi boosters to enhance my BT set-up. Sadly, I found that the booster wouldn't work with the Hub5.
Problem solved with TP-deco MESH wifi6 (enhanced everything), using the info provided by you guys. 😁
on 04-08-2023 18:14
Thanks for this. I was struggling to get my new router to see the VM hub. The switching off of the hub then back on did the trick. Cheers
on 28-04-2024 18:52
I regret not stumbling upon this thread earlier before embarking on my router-building journey. I dedicated three long hours attempting to configure OpnSense just to secure a WAN IP address and all it needed was for the router to be power cycled.